Company Accounts & Corporation Tax Online

Challenge

To convert HMRC’s existing downloadable PDF company tax return form into a simple online application where small limited companies can submit their corporation tax.
‍
To provide a free digital service for new incorporated and existing small limited companies where they can easily submit their company information without the need of an accountant.

HMRC’s existing PDF solution had approximately 12% satisfaction rating and our challenge was to improve on this success metric. HMRC needed to reduce paper transactions and communication, which will result in a huge cost saving and need for end user support.

Our approach

We carried out Service Design in a secure environment with consideration for the security process and protocols. We explored the end-to-end process of how data is observed, incorporated, cleaned and used by all interested parties.

We looked at the as-is processes, where legacy manual processes were used, and the cost in time and money. We held interviews and observation sessions with existing back-office users. mapping out data relationships, business and user processes and held user workshops, replaying outcomes that made their workday more efficient.

We prototyped a new back-office interface which provided a more informative and user-friendly way of carrying out existing, as well as more advanced tasks.

Outcomes

We produced a consolidated and integrated, data-cleansed solution which provides a clearer more detailed data profile which Digital Services at the Border can use to keep our borders safe. Using data from other sources to inform a fuller accurate picture of intelligence.

Benefits

Enabled front-line officers and e-gates the data to minimise the risk from unwarranted visitors to the UK.
‍
Removed the need to ‘swivel-chair’ between screens to either view or interact with data through one interface. Saved time with newly created automated processes and reduced actual cost to the organisation by reducing the number of consumables currently used.
‍
Border control has a more complete picture of intelligence to make more informed and quicker decisions, underpinned by cutting edge technology.

OTHER GOVERNMENT & PUBLIC SECTOR CASE STUDIES

Management Information
dashboards

The Department for International Trade required management information dashboards to provide global SME’S with up-to-date data where information such as investment opportunities lay and guaranteed jobs would occur.

Performance and Risk
Management Tool

To explore the service ecosystem and create a new, secure, optimal Performance and Risk Management solution for a service of the MoD, allowing performance, risk, cost and finance to be collected, connected and improved across the entire service and estate.

Management Information
dashboards

The Met Police wanted to be the world’s most digital police force in order to make quicker and more effective decisions. Using multiple data sources to provide all officers with information to make better 'real-time' decisions.