Microsoft

Customer & Partner Experience Digital Transformation

Microsoft’s current CPE training was run as an in-person program. Its purpose was to empower anyone within Microsoft or partnering with them, to highlight and set about solving any business related problem they observed. However, it was an expensive and time consuming process to train users and there was no digital version of the training. Microsoft wanted to build a digital version of this in-person CPE training program to save time, travel and cost on the training process. They wanted to understand how this could be done, if it would be successful and what it would need to do.