Mobile OS Middleware For Nokia Mobile Phones

Challenge

Architect a best in class mobile phone OS middleware that Nokia could install and use on their mobile phone range.

The platform needed to be architected in such a way that it could easily be repurposed for any mobile phone platform provider.

Our approach

We carried out UX Discovery & Research, including competitor analysis, engineer interviews, stakeholder interviews and user interviews.

We carried out collaborative discussions to evaluate the most useful Use Cases and the technological challenges involved with the internal Adobe teams, mobile platform providers and mobile phone users.

Outcomes

We delivered recommendations for the functionality that should be developed, considering the technology ecosystems.

We delivered a UX Research report, Thematic Insights, User Journeys and Information Architecture for the most valuable functions of the middleware platform.

Benefits

A singular mobile OS middleware that was available for use across multiple mobile platform devices, allowing phone manufacturers to save money by using Adobe’s middleware and allowing phone users to carry out a broad set of new functions that were consistent across models and even platforms.

OTHER SOFTWARE & TECHNOLOGY CASE STUDIES

Customer & Partner Experience Digital Transformation

Microsoft’s current CPE training was run as an in-person program. Its purpose was to empower anyone within Microsoft or partnering with them, to highlight and set about solving any business related problem they observed.