Digital Services at the Border

Challenge

We were challenged to incorporate updated intelligence schemas and data into cutting-edge new technology to provide Border Control staff with real-time data to make accurate decisions in keeping our borders safe.
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Digital Services at the Border (DSAB) needed back office functionality in a secure environment where data is cleansed, validated and stored. They wanted to automate existing manual processes, which would save time and money. They needed to consume other intelligence data to provide a more informed snapshot and detailed data to Border Control Officers and electronic gates.

Our approach

We carried out Service Design in a secure environment with consideration for the security process and protocols. We explored the end-to-end process of how data is observed, incorporated, cleaned and used by all interested parties. We looked at the as-is processes, where legacy manual processes were used, and the cost in time and money. We held interviews and observation sessions with existing back-office users. mapping out data relationships, business and user processes and held user workshops, replaying outcomes that made their workday more efficient. We prototyped a new back-office interface which provided a more informative and user-friendly way of carrying out existing, as well as more advanced tasks.

Outcomes

We produced a consolidated and integrated, data-cleansed solution which provides a clearer more detailed data profile which Digital Services at the Border can use to keep our borders safe. Using data from other sources to inform a fuller accurate picture of intelligence.

Benefits

Enabled front-line officers and e-gates the data to minimise the risk from unwarranted visitors to the UK.
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Removed the need to ‘swivel-chair’ between screens to either view or interact with data through one interface. Saved time with newly created automated processes and reduced actual cost to the organisation by reducing the number of consumables currently used.
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Border control has a more complete picture of intelligence to make more informed and quicker decisions, underpinned by cutting edge technology.

OTHER AEROSPACE & DEFENCE CASE STUDIES

Performance and Risk
Management Tool

To explore the service ecosystem and create a new, secure, optimal Performance and Risk Management solution for a service of the MoD, allowing performance, risk, cost and finance to be collected, connected and improved across the entire service and estate.