Alumni Community Tool

Challenge

The Royal Academy of Engineering (RAEng) wanted to increase awareness and membership by architecting a solution that would gather all their past/present alumni, grant recipients and achievement scholars together to share experience and network.

The solution should make the current alumni aware of available grants and past grant-winner achievements.
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It should also grow the alumni body in numbers and influence, encourage networking, give advise and help with career advancement, for the benefit of British Engineering and the Academy.
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Many past alumni and grant recipients went unrecorded. The remainder were recorded in different spreadsheets or on paper. The RAEng wanted all these collected, collated, centralised and accessible, to create a real community that they and the alumni could network with, learn from and leverage.

Our approach

We carried out UX Discovery & Research with alumni, RAEng technical, business and financial staff.We explored all current and past data sources and communication options for alumni, grant information and news.
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We conducted interviews with RAEng teams, alumni and grant recipients to evaluate needs, motivations and value.
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We researched using multiple methods to contact past alumni and grant recipients.
We tested the functional User Journeys with the RAEng teams and alumni to ensure we delivered against the business goals and user needs.

Outcomes

We delivered a UX Research report and a set of functional and technical recommendations for RAEng.
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We created User Journeys and processes for the RAEng to contact, collect, clean and collate all alumni and their commensurate data into a single cogent source of truth on a new central database.

Benefits

RAEng increased Alumni membership and on-boarded old alumni.
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They increased the number and visibility of grant allocations and achievements for alumni and interested parties.
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They created and improved the communication and networking capabilities within the alumni community.
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There is a new, centralised database of alumni, past and present.

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